International (Non-domestic) or Personal Equipment Phishing E-mail
When it comes to phishing attempts email, we always want the users to use the hook tool (if the user is domestic), now, if the user is using a non-JSI equipment or if the user is an international user, please request the .eml file and have the security team to analyze it. In order to request the .eml file, you can use the following message:
Please do not take any action on the email, and send us the .eml file for analysis.
Follow these steps:
- Open the email you want to check the headers for,
- Next to Reply , click More and select "Show original".
- The headers will show in a new window, including fields like authentication results. To get the full message header, click Download original
- Once you download the original email, please, do not open the file, and just attached it to this ticket for us to analyze it.